Any questions?
Great, ‘cause we got answers!
How can I contact you?
You can contact us through: [email protected] ‘Cause every question matters. Yes, even questions such as: "why don't we call white grapes green-ish grapes?"
How do I place an order?
Simply visit "Explore Wines" page or download our app and choose your next wines. Once done shopping, visit your cart and check out to secure your order. Easy peasy.
What types of payment do you accept?
We accept credit cards and Crypto payments only. We don’t accept cash, gold, pearls or any other biblical commodity.
Which wine should I choose?
That’s a tough question - "who do you love more, mom or dad" style. Choosing the right wine is all about you, so any decision should be subjectively taken. Our search and filter system is here to help you make the right decision for you. Simply filter wines by country, varieties, attributes and more or search using your own keywords. To learn more about the wine or even the winery, simply visit the wine and the winery page.
What is a case?
In Vinsent you can find different wine cases: 12 bottles of 750ml; 6 bottles of 1500ml etc. To know which case is being offered, simply click "case" on the wine page.
When will I get my order?
Each and every wine has a different shipment due date, set by the winery. Once the wine is ready for shipping, we will notify you within 7 days. Once we get your delivery address, we will notify you about the exact delivery date (depends on the winery location and your delivery address).
What if I need to change my shipping address?
If you ever need to make a change to the shipping address, please contact us directly. For pre-orders, we will contact you for confirmation right before the wine is ready by email and ask for a shipping address. Just tell us where to ship it, and we’ll take care of everything.
Can I change my mind and cancel an order?
If you change your mind about your purchase within 24 hours, we will cancel your order. For further inquiries, please contact [email protected]
How do I connect to my account?
If you are using our mobile app or the website, you can connect to your account by signing in. Don’t have an account yet? Shame on you and sign up.
Where can I find the history of my purchases?
To find the history of your purchases, simply visit "My Cellar".
How can I set a new password?
Setting a new password is easy. Visit "Settings" under "Profile" and ask to change your password. Do us a favor and please avoid passwords such as: "abcd1234". Oh and keep your password in a secure place. And a post-it note on your public computer isn’t a secure place.
How do you set the wine price?
Each winery sets its own price for its wine.
How do you set the release price?
Each winery sets its own release price for different wine futures, based upon past release prices for previous vintages and/or similar wines.
What information do you keep?
You can find what information we keep in our Privacy Policy
Where can I find the information you collect about me?
To find the information we collect about you, contact us: [email protected]
What are your terms of service?
You can find our terms of service in our Terms of Use Policy.
What is Vinsent’s marketplace and who is it for?
Driven by our mission to reconnect wineries and wine lovers, Vinsent’s marketplace is for wine lovers who wish to buy wine futures directly from boutique wineries and to connect with them.
What Vinsent gets out of it?
Your eternal love and an 18% fee for each purchase.
How do you choose the wineries and the wines?
Our wineries are top wineries from different countries, which share the same passion as ours to reconnect wineries with wine lovers. Each winery chooses its own wines to offer through Vinsent’s platform. If you’re a winery owner who wishes to join Vinsent’s Winery Program, please contact: [email protected]
Why do I need to wait for the wine I ordered?
Vinsent offers wine lovers to purchase wine futures (i.e. wine still in the barrel) directly from boutique wineries. As each wine ages over time differently, different wines are ready for shipment on different times. Therefore, we highly advise you to check the shipment due date for each wine you consider purchasing.
When do I pay you?
You pay for your purchase when you place an order and provide your payment details. Once processing and clearing your payment, we’ll secure your wine.
Are shipping and tax included?
Shipping and tax are included for EU, IL and US only. We cannot ship to: AL, AR, DE, KY, MS, RI, SD, UT & VT.
Where do you ship to?
As we are obligated to comply with local laws, we ship globally to all countries where the local law allows us to. To make sure we ship to your country, please contact [email protected]